User Agreement

The website is owned and operated by:

• Company Name: World Router Pte. Ltd.
• Company Address: 8 Marina View, #43-01, Asia Square Tower 1, Singapore 018960

This User License Agreement (this "Agreement") is a legal agreement between you and WORLD ROUTER PTE. LTD. ("WRouter," "we," or "our company") regarding your access to and use of WRouter.ai (collectively referring to the web version, applications, and all other forms and corresponding versions thereof, hereinafter the "Product") and all services we provide to you through the Product (the "Services").

Important Notice: Before using the Services, please carefully read this Agreement. By accessing or using the Product, or clicking to accept this Agreement, you indicate that you have fully read, understood, and agreed to all terms of this Agreement, as well as any other policies or service rules we provide to you. If you do not agree to these terms, please do not access or use the Product or the Services.

1. Overview of WRouter Services

WRouter operates a large language model aggregator through which users may access third-party application programming interfaces ("APIs") to use various generative AI models listed on the website ("AI Models"). WRouter may add or remove AI Models from the Services at any time.

2. Eligibility and Scope of Product Users

2.1 Age Requirement

You must be at least 18 years of age to use the Services.

2.2 Applicable Region

The Services are only available to users in the regions listed in Supported Regions (https://docs.wrouter.ai/legal/supported-regions). If the laws and regulations of your location prohibit or restrict the use of the Services, please comply with local laws and do not use this Product. You understand and agree that you will strictly comply with the laws and regulations of your jurisdiction and the place where the Services are operated, without taking any technical measures to circumvent geographical restrictions.

2.3 User Types

The Services provide two types of user accounts:

• Enterprise User, means a duly incorporated and validly existing company, institution or other organization (the "User Entity"), which uses the Services through its duly authorized representative on behalf of the User Entity;
• Individual User, a natural person with full civil capacity using the Services in their personal capacity.

2.4 Representations and Warranties

By agreeing to these terms, you represent and warrant to us that:

• (a) you are 18 years of age or older;
• (b) if you are an Enterprise User: you have full civil capacity, represent a legally existing legal entity when agreeing to this Agreement, are duly and legally authorized to accept this Agreement on behalf of such entity, and such entity agrees to be bound by this Agreement;
• (c) if you are an Individual User: you have full civil capacity and have not previously been suspended or terminated from using the Services for breach of these terms, misconduct, or any other reason;
• (d) regardless of user type, your registration and use of the Services comply with all applicable laws and regulations; and
• (e) you are not located in, and will not access the Services from jurisdiction where the Services are prohibited or restricted. (Details please see Supported Regions: https://docs.wrouter.ai/legal/supported-regions)

2.5 Special Obligations for Enterprise Users

If you are an Enterprise User, you are obligated to provide us with true, accurate, and complete registration information of the User Entity (including but not limited to company name, registration number, director information, and contact details) upon our request, and to cooperate with us to contact the User Entity and verify the authorization relationship. If the information you provide is false or we cannot contact the User Entity, you shall independently bear all legal responsibilities under this Agreement.

3. Account and Registration

To access most features of the Services, you must register for an account. When registering an account, you may be required to provide us or our authentication platform with certain personal information, such as your email address or other contact details. You agree that the information you provide to us is accurate and undertake to keep such information accurate and up-to-date at all times.

During registration, you will be asked to create a password. You are solely responsible for maintaining the confidentiality of your account and password and for all activities that occur under your account. If you have reason to believe that your account is no longer secure, you must immediately notify us at support@wrouter.ai.

4. Payment

4.1 Prepaid Credits;

Access to the Services or use of certain features of the Services may require you to pay for prepaid credits associated with your account ("Credits"), along with applicable payment processing and transaction fees. Before any payment, we will clearly display a breakdown of charges and obtain your confirmation.

Currently, WRouter requires users to purchase Credits to make API calls and access the Services.

4.2 Currency; Payment Processing

WRouter will charge your designated payment method at the time of purchase. You authorize WRouter to collect all amounts due using your selected payment method as set forth in these terms. All payments shall be settled in USD

4.3 Fee Changes

If WRouter changes the fees for the Services, including adding additional fees or charges, WRouter will provide you with advance notice. If you do not agree to such changes, WRouter may cease to provide the Services to you and refund your unused balance.

4.4 Refunds

Scope of refunds:

• WRouter allows users to apply for refunds on unused account balances. Consumed Token usage fees are non-refundable. The volume of consumed Tokens shall be subject to the "Call Logs" recorded in the WRouter Console.

Refund Eligibility Criteria

• Normal account status: The account must not be suspended or under dispute.
• Compliant balance source: Only balances recharged via official standard payment channels are eligible for refunds. Bonus points, campaign rewards and other complimentary credits cannot be refunded.
• Single refund cap: A single refund request shall not exceed 500 US Dollars and shall not be less than 10 US Dollars.
• Monthly refund limit: Only one refund application is permitted per account per calendar month.
• Refund Time Restriction: Refund applications can only be submitted 30 days after the recharge is completed.
• Refund Currency Restriction: Stablecoin refunds are currently unavailable for to-C users. If a user makes a deposit via stablecoins, stablecoin balances will be deducted first from the account to minimize the user’s fiat currency losses.

Handling Fee Policy

• A 5% service fee plus a fixed fee of US$1 will be deducted from the actual refund amount to cover payment gateway costs. Example: If you apply for a $100 refund, the amount received will be $94.

Refund Application Process

1. Log in to your account and navigate to Console → Wallet → Apply for Refund.
2. Fill in the refund amount and receiving account information.
3. The platform will complete review and remittance within 30 days.

Non-Refundable Scenarios — Refund applications will be rejected under the following circumstances:

• Consumed API call fees;
• Complimentary balances, trial credits and amounts offset by coupons;
• Accounts suspended due to violation of the Platform Terms of Service;
• Refund requests with an amount exceeding 500 US Dollars or below 10 US Dollars will be rejected;
• Accounts with recharges made less than 30 days prior.

Special Circumstances

• If billing errors arise from platform malfunctions, users may submit an appeal within 30 calendar days of the incident. Upon verification, all overcharged fees will be fully refunded, and such refund will not count towards the monthly refund quota.

5. User Content

5.1 User Content Overview

You may submit inputs to the Services, including images, data, text, and other types of work ("Inputs"), and receive outputs from the Services based on those Inputs ("Outputs"; collectively with Inputs, "User Content"). You retain any copyrights and other proprietary rights in your Inputs. Ownership of Outputs is governed by the terms of each AI Model you use ("AI Model Terms"). Certain AI Models may store or use your Inputs for training to improve their own large language models and may allow you to opt out of model training as described in their AI Model Terms. To the extent possible, WRouter has opted out of model training for the AI Models it uses.

5.2 Representations and Warranties for Inputs

You are solely responsible for your Inputs and the consequences thereof. By providing Inputs, you confirm, represent, and warrant that: you are the creator and owner of the Inputs, or have the necessary licenses, rights, consents, and authorizations to grant WRouter the right to use, reproduce, and distribute your Inputs in the manner described in this section; and your Inputs, and the use of your Inputs contemplated by these terms, do not and will not: (i) infringe, violate, or misappropriate any third-party rights, including copyrights, trademarks, patents, trade secrets, moral rights, privacy rights, publicity rights, or any other intellectual property or proprietary rights; (ii) defame, libel, slander, or violate the privacy, publicity, or other property rights of any other person; or (iii) cause WRouter to violate any law or regulation.

5.3 Input and User Content Disclaimer

We have no obligation to edit or control content posted by you or other users, nor do we assume any liability for any content. However, WRouter may, at any time without prior notice, review, remove, edit, or block any content that we determine in our sole discretion violates these terms or is otherwise inappropriate or unlawful. You hereby waive any legal or equitable rights or remedies you have or may have against WRouter with respect to any such content. We expressly disclaim any liability for User Content.

If a user, content owner, or AI Model notifies us that User Content allegedly violates these terms, we may investigate the allegation and, in our sole discretion, terminate your access to the Services. For clarity, WRouter does not permit any copyright-infringing activities on the Services.

5.4 Request Origin Location

When you access the website through the API, we strive to accurately provide the AI Models with your request origin country/region information. However, due to current technical limitations, we cannot always provide accurate origin country/region information, which may affect your use of the Services. You understand and agree that WRouter shall not be liable for any incorrect location information provided to the AI Models.

6. Prohibited Conduct

By using the Services, you agree not to:

• Use the Services for any unlawful purpose, in violation of any local, national, or international law, or in breach of any applicable AI Model Terms;
• Create false identities, misrepresent your identity, or create multiple accounts under the same user identity to bypass or circumvent usage restrictions of the website or Services;
• Access the website or Services for the purpose of reselling API access to AI Models or developing a competing service;
• Develop, support, or use software, devices, scripts, robots, or any other means or process (e.g., crawlers, browser plugins, add-ons, or any other automated technology) to scrape or copy any information on the website or Services;
• Bypass any technical measures implemented by WRouter to prevent web crawling;
• Infringe or induce others to infringe any third-party rights, including intellectual property rights;
• Post, upload, or distribute any unlawful Inputs or other content, or content that violates the service terms of the AI Model or provider you are using;
• Interfere with security-related features of the Services, including disabling or circumventing features that prevent or restrict use or copying of any content, or reverse engineering any part of the Services;
• Interfere with the operation of the Services or the experience of other users, including distributing malicious code, sending unsolicited advertising, collecting others' personal information without consent;
• Malicious refund
• Engage in any fraudulent activities, including impersonating others, making false affiliations, or unauthorized access to other accounts;
• Sell or otherwise transfer access rights or any Materials granted under these terms;
• Attempt, assist, or permit any person to commit any act described in this Section 6.
• Malicious refund" means submitting a refund request with false information, repeatedly requesting refunds without valid grounds, or exploiting platform vulnerabilities to obtain refunds

7. Termination of Use; Suspension and Modification of Services

You may close your account and terminate the Services at any time. If you terminate the Services and there remains unused balance in your account, you shall submit a refund application via the Console in advance. Please refer to Clause 4.4 for detailed terms; otherwise, WRouter reserves the right to refuse any refund.

If you breach these Terms, WRouter may, in its sole discretion and at any time, for any reason or without reason, terminate your service account or suspend/terminate your access to the Services, with or without prior notice to you.

We further reserve the right to temporarily or permanently modify or discontinue the Services (including restricting or disabling certain features) at any time. We will provide you with thirty (30) days’ prior notice, and any outstanding balance in your account will be refunded within an additional 30 days thereafter.

8. Privacy Policy

Please carefully read the WRouter.ai Privacy Policy to understand how we collect, use, store, and disclose your personal information on the website. The WRouter.io Privacy Policy is incorporated into these terms by this reference and constitutes a part of these terms.

9. Modifications to These Terms

We will notify you 7 days in advance via email or notice on the homepage of the website of any material changes to these terms that affect your rights or obligations. Your continued use of the Services after receiving such notice constitutes your acceptance of such material changes. All other changes will take effect immediately upon our posting them to the website. Please review these terms periodically for changes. If you do not agree to such changes, you must stop using our Services. Any dispute arising under these terms will be resolved in accordance with the version of these terms in effect at the time the dispute arises.

10. Ownership; Proprietary Rights

The Services are owned and operated by WRouter. The visual interfaces, graphics, design, compilation, information, data, computer code (including source or object code), products, software, services, and all other elements of the Services provided by WRouter ("Materials") are protected by intellectual property and other laws. All Materials contained in the Services are the property of WRouter or its third-party licensors. You may not use such Materials unless expressly authorized by WRouter. WRouter reserves all rights to the Materials not expressly granted in these terms.

11. Feedback

If you provide feedback, comments, and suggestions for improvements to WRouter regarding issues with or proposed modifications to the Services ("Feedback"), you hereby grant WRouter an unrestricted, perpetual, irrevocable, non-exclusive, fully paid-up, royalty-free right to exploit such Feedback in any manner and for any purpose, including to improve the Services and create other products and services.

12. Confidentiality

12.1 Definition of Confidential Information

"Confidential Information" means any information that is not generally publicly known and is provided by the disclosing party to the receiving party in written form and marked as confidential. WRouter's Confidential Information also includes non-public information related to the Services, related products or plans for future products, technology and other technical information, and business negotiations. Confidential Information does not include information that: (1) is or becomes generally publicly available through no fault of the Receiving Party; (2) was known to the Receiving Party prior to receipt from the Disclosing Party, as shown by the Receiving Party's contemporaneous records; (3) is lawfully obtained by the Receiving Party from a third party without breach of any obligation; or (4) is independently developed by the Receiving Party without breach of any obligation; or (b) any Feedback.

12.2 Confidentiality Obligations

Either you or WRouter (the "Disclosing Party") may disclose or provide Confidential Information to the other party (the "Receiving Party") pursuant to these terms. The Receiving Party shall protect the Disclosing Party's Confidential Information with the same degree of care as it uses to protect its own similar confidential information (but in no event less than reasonable care), and (i) use the Disclosing Party's Confidential Information solely in connection with the Services, and (ii) disclose the Disclosing Party's Confidential Information only to its employees, consultants, contractors, service providers, professional advisors, and other representatives who need access for purposes related to the Services and who are bound by confidentiality obligations no less restrictive than those set forth in these terms.

The Receiving Party may disclose the Disclosing Party's Confidential Information if compelled to do so by law. The Receiving Party shall provide the Disclosing Party with prior notice of such compelled disclosure to the extent legally permitted and take reasonable measures to limit such disclosure.

WRouter may also disclose your Confidential Information in response to a request from a governmental or regulatory authority (including a subpoena or court order), as part of a legal proceeding involving WRouter, or at your request. If disclosure is made at your request, you may be responsible for costs associated with collecting and providing your Confidential Information.

13. Indemnification

You shall be liable for your use of the Services and shall defend, indemnify, and hold harmless WRouter and its officers, directors, employees, consultants, affiliates, subsidiaries, and agents (collectively, the "WRouter Entities") from any and all claims, liabilities, damages, losses, and expenses (including reasonable attorneys' fees and costs) arising out of or related to: (a) your access to, use of, or alleged use of the Services; (b) your breach of any part of these terms, any representation, warranty, or agreement referenced in these terms, or any applicable law or regulation; (c) your infringement of any third-party right, including any intellectual property right, publicity, confidentiality, other proprietary right, or privacy right; or (d) any dispute or issue between you and any third party. We reserve the right, at our own expense, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you, and in such case, you agree to cooperate with our defense of such claim.

14. Disclaimer

THE SERVICES AND ALL MATERIALS AND CONTENT AVAILABLE THROUGH THE SERVICES ARE PROVIDED "AS IS" AND ON AN "AS AVAILABLE" BASIS, WITHOUT WARRANTY OR CONDITION OF ANY KIND, EITHER EXPRESS OR IMPLIED. THE WRouter ENTITIES MAKE NO WARRANTY OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHER, AND SPECIFICALLY DISCLAIM ALL IMPLIED WARRANTIES, INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, QUIET ENJOYMENT, NON-INFRINGEMENT, AND ANY WARRANTIES ARISING OUT OF COURSE OF DEALING OR USAGE OF TRADE. THE WRouter ENTITIES MAKE NO WARRANTY THAT THE SERVICES OR ANY PORTION OF THE SERVICES, OR ANY MATERIALS OR CONTENT OFFERED THROUGH THE SERVICES, WILL BE UNINTERRUPTED, SECURE, OR FREE OF ERRORS, VIRUSES, OR OTHER HARMFUL COMPONENTS, OR THAT ANY OF THOSE ISSUES WILL BE CORRECTED.

NO ADVICE OR INFORMATION OBTAINED BY YOU FROM THE WRouter ENTITIES SHALL CREATE ANY WARRANTY NOT EXPRESSLY STATED HEREIN. WRouter SHALL NOT BE RESPONSIBLE FOR THE ACCURACY OR QUALITY OF ANY OUTPUTS YOU RECEIVE THROUGH THE SERVICES. WRouter SHALL NOT BE LIABLE FOR ANY ACTIONS YOU TAKE BASED ON ANY OUTPUTS RECEIVED THROUGH THE SERVICES, OR FOR ANY CONSEQUENCES OF SUCH ACTIONS.

15. Limitation of Liability

IN NO EVENT SHALL THE WRouter ENTITIES BE LIABLE TO YOU FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES (INCLUDING LOSS OF PROFITS, LOSS OF GOODWILL, OR ANY OTHER INTANGIBLE LOSSES), WHETHER ARISING FROM YOUR ACCESS TO OR USE OF THE SERVICES OR ANY MATERIALS OR CONTENT ON THE SERVICES, YOUR INABILITY TO ACCESS OR USE THE SERVICES OR ANY MATERIALS OR CONTENT ON THE SERVICES, WHETHER BASED ON WARRANTY, CONTRACT, TORT (INCLUDING NEGLIGENCE), STATUTE, OR ANY OTHER LEGAL THEORY, AND WHETHER OR NOT THE WRouter ENTITIES HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

EXCEPT AS OTHERWISE PROVIDED IN SECTION 18.4, THE TOTAL LIABILITY OF THE WRouter ENTITIES TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATED TO YOUR USE OF OR INABILITY TO USE ANY PART OF THE SERVICES OR OTHERWISE UNDER THESE TERMS, WHETHER BASED ON CONTRACT, TORT, OR OTHERWISE, IS LIMITED TO THE GREATER OF: (A) THE AMOUNT YOU PAID TO WRouter IN THE 12 MONTHS PRECEDING THE EVENT OR CIRCUMSTANCE GIVING RISE TO THE CLAIM; OR (B) $100. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU. THE LIMITATIONS OF DAMAGES SET FORTH ABOVE ARE FUNDAMENTAL ELEMENTS OF THE BASIS OF THE BARGAIN BETWEEN YOU AND WRouter. EACH SUCH PROVISION IS SEVERABLE AND INDEPENDENT OF ALL OTHER PROVISIONS IN THESE TERMS. THE LIMITATIONS IN THIS SECTION 15 SHALL APPLY EVEN IF ANY LIMITED REMEDY FAILS OF ITS ESSENTIAL PURPOSE.

16. Governing Law

These terms are governed by and construed in accordance with the laws of Singapore, excluding its conflict of laws principles. You and WRouter irrevocably agree that any dispute, controversy, or claim arising out of or related to these terms or the use of the Services shall be resolved exclusively by binding arbitration in accordance with Section 18. We operate the Services from our office in Singapore, and we do not warrant that the materials contained in the Services are appropriate or available for use in other locations.

17. General Provisions

These terms, together with the Privacy Policy and any other agreements expressly incorporated by reference herein, constitute the sole and entire agreement between you and WRouter with respect to your use of the Services. Except as expressly permitted above, these terms may be amended only by a written agreement signed by authorized representatives of both parties. You may not assign these terms or your rights hereunder in any way, in whole or in part, without our prior written consent; we may assign these terms at any time without notice or consent. Our failure to enforce any provision of these terms shall not be deemed a waiver of our right to enforce such provision in the future; a waiver of any breach or provision shall not constitute a waiver of any subsequent breach or provision. Section headings are for convenience only and shall not affect interpretation. If any part of these terms is found invalid or unenforceable, that part shall be enforced to the maximum possible extent, and the remaining parts shall remain in full force and effect.

Sections 2, 4, 5, 7 through 19, as well as the Privacy Policy and any other accompanying agreements, shall survive the termination of these terms.

18. Dispute Resolution and Arbitration

18.1 General Provision

In order to resolve any dispute between you and WRouter in the most convenient and economical manner, you and WRouter agree that any dispute arising out of these terms shall be resolved by binding arbitration. Arbitration procedures are simpler than court proceedings. Arbitration is conducted before a neutral arbitrator, not a judge or jury; discovery is typically more limited than in court; and court review of an arbitration award is very limited. An arbitrator may award the same damages and relief as a court.

This arbitration agreement covers all claims arising out of or related to any aspect of these terms, whether based on contract, tort, statute, fraud, misrepresentation, or any other legal theory, and whether such claims arise during or after the termination of these terms. You understand and agree that by accepting these terms, you and WRouter each waive the right to a jury trial and to participate in a class action.

18.2 Exceptions

Notwithstanding Section 18.1, nothing in these terms shall be deemed to waive, exclude, or otherwise limit the right of either party to: (a) bring an individual action in small claims court; (b) pursue an enforcement action through the applicable federal, state, or local agency if that action is available; (c) seek injunctive relief in a court of law in aid of arbitration; or (d) file suit in a court of law to address an intellectual property infringement claim.

18.3 Arbitrator

Any arbitration between you and WRouter shall be conducted pursuant to the Singapore Arbitration Act and administered by the Singapore International Arbitration Centre ("SIAC") in accordance with the SIAC Administered Arbitration Rules (collectively, the "SIAC Rules"), as modified by these terms.

18.4 Notice; Procedure

A party intending to initiate arbitration must first send a written notice of dispute to the other party via traceable mail; if the other party does not provide a valid physical address, notice may be sent by email ("Notice"). WRouter's notice address is: 8 MARINA VIEW, #43-01, ASIA SQUARE TOWER 1, SINGAPORE 018960. The Notice must: (a) state the nature and basis of the claim or dispute; and (b) set forth the specific relief sought ("Demand"). The parties shall endeavor in good faith to resolve the dispute directly; however, if the parties fail to reach a settlement within 30 days after receipt of the Notice, either party may initiate arbitration proceedings pursuant to the SIAC Rules. The amount of any settlement offer made by either party prior to arbitration shall not be disclosed to the arbitrator until after the arbitrator makes a final decision and award.

18.5 Fees

If you initiate arbitration pursuant to these terms, arbitration costs and fees shall be allocated in accordance with the SIAC Administered Arbitration Rules and schedule of fees. The arbitration shall take place in Singapore; the specific hearing location and format shall be determined by the arbitrator after consulting both parties. Unless otherwise ordered, the arbitration shall be conducted in English. The arbitrator shall issue a written decision setting forth the arbitrator's reasoning, the factual basis for the decision, and key findings. If a party requests reimbursement of costs or fees, the arbitrator may address such reimbursement in the final award or a supplemental award. If the arbitrator finds that any claim or relief submitted by a party is clearly frivolous or brought for an improper purpose, the arbitrator may award the full or partial amount of arbitration costs and the other party's reasonable legal expenses against such party.

18.6 Class Action Waiver

You and WRouter agree that each may bring claims only in its individual capacity and not as a plaintiff or class member in any purported class or representative proceeding. Further, unless you and WRouter agree otherwise, the arbitrator may not consolidate more than one person's claims or otherwise preside over any form of representative or class proceeding.

18.7 Modifications to This Arbitration Provision

If WRouter makes any future change to this arbitration provision (other than a change to WRouter's notice address), you may reject such change by sending us written notice within 30 days of the change to WRouter's notice address, in which case your account with WRouter shall be immediately terminated and this arbitration provision (as in effect prior to the rejected change) shall continue to bind the parties.

18.8 Enforceability

If the class action waiver in Section 18.6 is found to be unenforceable, or if the entirety of Section 18 is found to be unenforceable, Section 18 shall be null and void in its entirety, and the parties agree that the exclusive jurisdiction and venue described in Section 16 shall govern any action arising out of or related to these terms.

19. Consent to Electronic Communications

By using the Services, you consent to receiving certain electronic communications from us as further described in our Privacy Policy. Please read our Privacy Policy for more information about our electronic communications practices. You agree that any notices, agreements, disclosures, or other communications that we send to you electronically satisfy any legal requirement that such communications be in writing.