FAQ
Account
Q: Forgot password? A: Login page → Forgot password → reset link via email. If you have OAuth linked, sign in via GitHub/Google then set a new password under Profile.
Q: Can I delete my account? A: Yes — self-service under Profile → Security → Delete account (permanent and irreversible); request a refund of any unspent balance in the Wallet first.
Q: How much do referrals pay? A: After a referred user's first top-up of $100 or more, both parties receive $10 trial credit.
Billing
Q: Where do I see per-model pricing? A: https://wrouter.ai/models — each model has input/output prices.
Q: My account didn't get charged but the provider's dashboard shows tokens used? A: Only WRouter's call log is authoritative for billing — provider dashboards may double-count proxied requests.
API
Q: 401 Unauthorized? A: Check Authorization: Bearer sk-..., that the token isn't disabled / expired, and that IP allowlists match.
Q: 404 model not found? A: Misspelled model ID or model not enabled for the token's group. See https://wrouter.ai/models.
Q: 429 rate limit? A: Lower concurrency, raise RPM/TPM in the console, or request a quota increase from support.
Do I need anthropic-version for Claude models?Required on /v1/messages; not needed on /v1/chat/completions.
Q: Can I use the official anthropic / openai / google-genai SDKs? A: Yes — just point base_url at WRouter.
Q: Does it support streaming? A: All chat endpoints accept stream: true and emit SSE.
Q: Does it support tool / function calling? A: Yes — both OpenAI and Anthropic tool formats. Some upstreams don't support every advanced combination — check the model page.
Models
Q: What's the max context window? A: Model-dependent — typically 128K to 1M tokens. See the per-model page at https://wrouter.ai/models for the authoritative value.
How long are generated image/audio/video URLs valid?24 hours — download to your own storage promptly.
Security & compliance
Q: Does WRouter store my requests? A: By default only metadata (model, tokens, latency, status). You can opt into full request/response logging under Settings → Log retention.
Q: Is WRouter suitable for production? A: Yes.
Still stuck?
- GitHub Issues: https://github.com/wrouter/wrouter/issues
- Email: support@wrouter.ai